Frequently Asked Questions (FAQs)
Can I request more than one of an item in the same order?
At this time, orders are limited to one of each item, for both accessories and computers (e.g., you cannot request two monitors and one laptop in the same order). For cases where more than one of an item is needed, please submit multiple orders.
Do I need approval to order equipment in the IT Marketplace?
Yes. Please discuss with your supervisor before submitting an order.
How do I approve the voucher?
A voucher is the authorization to release payment. You will receive an email notification asking you to approve the voucher shortly after the order has shipped, please only approve the voucher after you've received the equipment and verified it is working fine.
Steps to approve the voucher:
1. Complete the training course "PAT: Privacy Awareness Training (Core)" in the STA (SLAC Training Assignment):
Since data in the voucher might include Personally Identifiable Information (PII), the Privacy Act of 1974 and DOE Order 206.1 – Privacy Program (01/16/09) require that, before this advanced access can be granted, the user completes the Privacy Awareness Training.
2. Send an email to erp-support (email@example.com) requesting access for approving vouchers and attach the PAT certificate (from step 1) to the email3. Once you are granted access, you are ready to approve the voucher in PeopleSoft. Please review the HDI article, Approve or Deny a Voucher.
How can I cancel my order?
If you need to cancel your order, please contact the IT Service Desk: 650-926-4357 | SLAC IT Service Desk
How can I check the status of my order?
Once your request is submitted in ServiceNow, you will receive a confirmation email that contains a link to the request, where you can see the status of your order.
We'll send you another email once the order has shipped and will contact you again to schedule an appointment to deliver the equipment.
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