Frequently Asked Questions (FAQs)

  • Can I request more than one of an item in the same order?


    At this time, orders are limited to one of each item, for both accessories and computers (e.g., you cannot request two monitors and one laptop in the same order).  For cases where more than one of an item is needed, please submit multiple orders.

  • Do I need approval to order equipment in the IT Marketplace?


    Yes. Please discuss with your supervisor before submitting an order.

  • What if I need a smaller mobile adapter instead of a docking station?


    Adapters will be available in the IT Marketplace at a later date. In the meantime, you can request an adapter from your Admin or contact the SLAC IT Service Desk.

  • What is the process for delivery of a computer to a remote employee?


    Once the SLAC IT Service Desk finishes configurating the computer, they will work with your Admin to have the order shipped to you.

  • How do I approve the voucher?


    A voucher is the authorization to release payment. You will receive an email notification asking you to approve the voucher shortly after the order has shipped, please only approve the voucher after you've received the equipment and verified it is working fine.

    Steps to approve the voucher:

    1. Complete the training course "PAT: Privacy Awareness Training (Core)" in the STA (SLAC Training Assignment): 

    Since data in the voucher might include Personally Identifiable Information (PII), the Privacy Act of 1974 and DOE Order 206.1 – Privacy Program (01/16/09) require that, before this advanced access can be granted, the user completes the Privacy Awareness Training.

    2. Send an email to erp-support ( requesting access for approving vouchers and attach the PAT certificate (from step 1) to the email

    3. Once you are granted access, you are ready to approve the voucher in PeopleSoft. Please review the HDI article, Approve or Deny a Voucher.
  • How can I request equipment that is not offered here?


    Please view our knowledge article, How to Order Custom Centrally Supported Computer Hardware to learn more about our custom ordering process. However, please remember that the standard equipment offered in the IT Marketplace has faster delivery and configuration times, and has been vetted for performance and compatibility.

  • Can I request additional software for my equipment?


    You can discuss your software needs with the SLAC IT Service Desk at the time when your computer is delivered, or you can contact the SLAC IT Service Desk ahead of time to discuss your needs.

    For a list of approved software for purchase, please visit our knowledge base article, Software Approved For Self Purchase.

  • What software is installed on my equipment?


    The software installed on your computer depends on the operating system. For more details, please visit our knowledge base article, Standard applications for SLAC managed computers.

  • Do I need to order all the accessories in the bundle?


    No. You’ll have the option of selecting only the computer in the ServiceNow request form. However, we strongly recommend that you include the accessories in the bundle since they have been vetted for performance and compatibility.

  • Can I expedite the delivery of my equipment?


    At this time, we don’t have an option for expedited delivery.

  • When will I receive my equipment?


    You will receive your equipment 2-3 weeks after the requisition has been approved. After you submit your request, we'll send the requisition to the corresponding approvers to confirm the order.


  • What PA# should I use?


    Please contact your supervisor or departmental purchasing representative (e.g., gatekeeper, administrative assistant) to obtain the Project-Activity PA code to use in your order. 

  • Can I use a PCard to pay for the order?


    No, PCards are not allowed for ordering. You will need to use a PA#, Project & Activity code, to pay for your order. You can also allocate the order to multiple PAs.

  • How can I cancel my order?


    If you need to cancel your order, please contact the IT Service Desk: 650-926-4357 | SLAC IT Service Desk

  • How can I check the status of my order?


    Once your request is submitted in ServiceNow, you will receive a confirmation email that contains a link to the request, where you can see the status of your order.

    We'll send you another email once the order has shipped and will contact you again to schedule an appointment to deliver the equipment.